Refund policy

At Luna Bleu Candles, each candle is hand-poured in small batches with care and attention to detail. Due to the handmade nature of our products, we do not accept returns or exchanges unless an item arrives damaged or defective.

Damaged Items

If your order arrives damaged, please contact us within 3 days of delivery at lunableucandles@gmail.com with your order number and photos of the damaged item and packaging. We will gladly send a replacement or issue a refund.

Returns & Exchanges

We do not accept returns or exchanges for used candles or for scent preferences. Please read product descriptions carefully before purchasing.

Cancellations

Orders may be canceled within 24 hours of purchase. After 24 hours, your order may already be processed and cannot be canceled.

Refunds

Refunds are only issued for damaged or defective items. Approved refunds will be processed back to the original payment method.

Shipping Issues

Luna Bleu Candles is not responsible for delays caused by shipping carriers, incorrect addresses, or packages marked as delivered by the carrier.

If you have any questions, please contact us at lunableucandles@gmail.com. Thank you for supporting our small business.